🛒 How to Place an Order

1. Create an account or log in to your existing account


2. Select your child’s school


3. Select the items you wish to order (they will be added to your cart as you go)


4. Complete your order by clicking “Place My Order” and proceed with payment

Note: If your child’s school does not appear on the website, it means ordering is not available through us for that school.

📅 What are the benefits of ordering before the deadline?

• You save the 5% price increase
• You’re guaranteed to receive your order in time for back-to-school.
• Depending on your school, you’ll be able to choose between:
  • postal delivery
  • or in-person pickup

📦 Can I still place an order after the deadline?

Absolutely. It is possible to place an order at any time of the year.

However, please note that inventory levels are lower starting at the end of August, which may result in longer processing times. We therefore recommend placing your back-to-school orders as early as possible.

👨‍👩‍👧‍👦 I have two (or more) children — should I place more than one order?

You can choose to place one combined order or separate orders, depending on your preference. Please note that if you place one order for both children, all items will be packed in the same box.

Please note that if your children attend different schools, you are required to place two separate orders.

💳 Accepted Payment Methods

We accept payment by:

• Credit card – The simplest and fastest method!
• Interac e-transfer – Email us at info@magasinscolairesesco.com for instructions.
• Debit card – Book an appointment here to pay in person at our office, 1973 boulevard Industriel.

Please note that your order must be paid in full before it can be prepared.

📦 Home Delivery Orders

If the status of your order in your online account is:

• Received by Magasin Scolaire: Call us by phone and we will gladly make the changes to your order.
• In preparation, Assembled – on hold, or Shipped: It is no longer possible to modify your order by phone.

However, you can still:

• Order additional items by placing a new order online
• Request a refund by returning items to our office

📦 Pickup Orders

If the status of your order in your online account is:

• Received by Magasin Scolaire: You can contact us by phone and we will modify your order with no issue.
• In preparation or Assembled: It is no longer possible to make changes to your order by phone.

Just like with delivery orders, you still have the option to:

• Purchase additional items by placing a new order
• Return items for a refund

📦 What is the delivery time?

Deliveries begin in early July, depending on item availability from the publishers.

All orders placed before the deadline will be delivered before the start of the school year.

You will receive an email when your order has been delivered.

📍 How can I track my delivery?

You have two options:

• When your order is shipped, you will receive a Canada Post email with a tracking number. Click here to track your package on the Canada Post website.
• You can also find your tracking number directly in your Magasin Scolaire account on our store.

📬 What if I’m not home at the time of delivery?

Canada Post will leave a notice indicating which post office you can pick up your package from.

We instruct Canada Post not to leave packages outside in order to avoid weather damage or theft.

⚠️ Please note: If the delivery address is incorrect, the package will be returned to us and additional shipping fees will apply.

📦 When will I receive my order if I'm on vacation?

If the status of your order in your online account is:

• In preparation or Assembled – on hold: you can expect to receive your package within 48 to 72 hours after your return from vacation.
• Received by Magasin Scolaire: this means your order has not yet begun assembly. We recommend checking your account on Magasin Scolaire regularly. Our team updates assembled orders daily, which gives you an idea of the expected delivery timeframe.

📍 Pickup Information

• The pickup dates for your school are shown on our website during the checkout process. Please make sure you are available on one of the proposed dates before selecting this option.


• After placing your order, you will receive an email with a link inviting you to schedule a pickup appointment.


• Depending on your school, pickup will take place at one of the following locations:
  • directly at your child’s school,
  • or at our service counter (1973 Boulevard Industriel),
  • or at our pickup point (6744 Hutchison).
  
  This information will be displayed at checkout. Please ensure the pickup location is convenient for you before confirming your order.

If you have any questions about modifying your order, please refer to the section How can I modify my order? above.

📚 What is the book return & refund policy?

Exchanges and refunds are available by appointment at the Magasin Scolaire SESCO head office: 1973 Boulevard Industriel. It is also possible to return items by mail, at your own expense.

You have 14 business days from the date of receipt to request a refund or exchange.

Books and textbooks can be refunded, but they must be in resalable condition, meaning:

• No writing inside
• No damage or alterations to the cover
• Sealed books (wrapped in plastic) must not be opened

⚠️ Opened or scratched digital codes are non-refundable.

📦 Claim – Defective Product

Despite our efforts to ensure the quality of our products and careful packaging, an item may still arrive damaged during delivery.

If you receive a defective product:

1. Take a photo of the damaged item.
2. Send an email to our customer service with:
   • Your order number
   • The photo of the item as an attachment

⏳ Deadline: You have 14 days from the date of receipt to submit a claim. After this period, no claims will be accepted.

💡 Exception: If the issue is due to a manufacturing defect (e.g., breakage after one use) or a printing error, claims are accepted even after the 14-day period.

📦 Claim – Missing Product

Although we perform several checks before shipping, it is the customer’s responsibility to verify the contents of the package upon receipt.

If a product is missing:

1. Check if the product is a digital code sent by email.
2. Make sure it is not a backordered book that will be sent directly to the school.
3. If the product is indeed missing, please contact us by email or phone.

⏳ Deadline: Claims must be made within 14 days of receiving your order.

📄 I received a note in my box saying a product will be delivered to the school – what does this mean?

Is an item missing from your order and you received a note stating it will be delivered later? That’s possible.

Some delays—beyond our control—can cause certain products to arrive at our warehouse later in the season.

To avoid holding up your entire order, our team ships the available items right away.

The missing product will be delivered directly to the school and distributed in the classrooms. Once delivered, you will receive a notification by email.

To check the estimated delivery date, please log into your account at magasinscolairesesco.com.

📞 What’s the best way to contact you if my question isn’t answered in the FAQ?

You have three options:

1. Schedule a phone appointment with one of our agents, who will call you back at your chosen time.
2. Send an email to: info@magasinscolairesesco.com
3. Call us directly at 450-667-9227